Welcome to Ameliorate GmbH – your partner for team and leadership development, digital innovation, and customer experience.
We help companies unlock the full potential of their employees, make meaningful use of digital innovation, and improve customer experiences in a sustainable way. As an owner-managed consulting and training company, we combine proven experience with fresh ideas.
Our services cover three areas
Team- and Leadership-Development
Strong teams need more than just tools. They require clarity, trust, and genuine connection. Does this sound familiar? Everyone has the same tools, but somehow things still come to a standstill. We offer tailor-made solutions in coaching, mentoring, and training. Whether it's individual coaching for managers or systemic development of entire teams, we accompany you through effective change.
Customer Experience and Gamification
What experiences do customers truly associate with your products and services? Is it the product itself or the feeling it evokes? Together, we enhance the customer journey and set new standards for customer loyalty. Our approach includes analyzing the classic customer journey using our in-house assessment tool, while also incorporating digital elements.
Digital Innovations
From improving the customer journey with virtual environments and NFT-based customer loyalty programs to developing blockchain-based Web3 solutions. Digital innovation can mean many things. We help you determine which digital innovations truly make sense for your business, and which are just buzzwords.
Typical problems we solve:
- You want to develop managers in a targeted manner so that they can make an impact in their daily work – not just on paper.
- Your mentoring program is running in the background, lacking structure or success.
- Your team is motivated, but collaboration is stalling.
- You want to make meaningful use of digital innovations – not just use buzzwords.
- You want customers who not only make a purchase but also keep coming back.
Curious?
Learn more about our case studies, tools, and ideas, or contact us directly.
Your next step: Team Success
It's important to remember that success is a team effort. And teams need tailor-made solutions that really fit. There are three key issues here: How do we communicate with each other? How do we work together? And how do we deal with cultural differences?
Behind every successful team is a company with a strong vision, and, in turn, people who drive this vision forward with passion and competence. This is exactly where Melissa L. Schlimm, comes in. As a renowned people developer, speaker, mentor, and author, she supports teams and managers in unlocking their full potential.
Three areas for team success
The three Cs, culture, communication, and collaboration, are the foundation of any team's success. They significantly influence how well a team works together. They have the following in common:
- They seem to be self-evident.
- They are not perceived as potential stumbling blocks.
- Certain experiences with them can convey a deceptive sense of security.
Are you familiar with these statements? They come up often – and everyone understands them differently:
The project manager says, "I have managed international projects and am familiar with different cultures."
But does that really mean that he has engaged with people and their different ways of thinking? Often not.
The CEO says: "My communication is clear and concise. That has never been a problem for me."
What he is actually saying: No one has ever told me otherwise. The question is, do employees even dare to do that?
The team leader says: "I am a team player and enjoy working with others. And others enjoy working with me."
That would be nice! But is that how others have experienced it? Perhaps there is still room for improvement.
Mentoring to strengthen team culture
Why is mentoring so powerful? It not only changes individuals, but also shapes the entire team culture by:
- Promoting development,
- Building trust,
- Improving collaboration.
Your points of contact
About Melissa
What makes Melissa's work so special? With her in-depth expertise and keen sense of interpersonal dynamics, Melissa designs tailored solutions that help companies achieve lasting progress in areas such as communication, collaboration, and corporate culture. Her approaches are practical, interactive, and always geared toward bringing about real transformation.
With Ameliorate, Melissa offers a versatile range of services aimed at companies across a wide variety of industries, from medium-sized businesses to international corporations. Her services include:
Workshops
No run-of-the-mill workshops, but innovative formats that really make a difference. We work on the three Cs – communication, collaboration, and culture. Melissa creates space for new perspectives, encourages reflection, and provides tools for improved team dynamics.
Executive Coaching
Melissa supports leaders in developing their individual strengths, mastering challenges with confidence, and achieving a positive leadership impact. She often acts as a mirror, making the invisible visible to create genuine change.
Mentoring
As an experienced mentor, Melissa advises companies that want to establish their own mentoring programs or further develop existing concepts. With her extensive experience, she knows where the stumbling blocks lie and how to avoid them. Whether a company is starting from scratch or wants to optimize its program, there is always room for improvement!
About Joern
Joern Schlimm is responsible for Customer Experience, Digital Innovation, and Risk Management at Ameliorate. With two decades of international consulting experience, he supports organizations in successfully tackling both their traditional and digital challenges.
Over the past 20 years, Joern has built and optimized risk management frameworks and methodologies from the ground up for numerous organizations. He has successfully implemented risk management in large-scale projects such as FIFA World Cups, as well as in multinational corporations. In addition to his practical experience, he holds extensive certifications that enable him to elevate your risk and quality management to a new level.
Customer Experience
Im Bereich Customer Experience konzentriert sich Joern darauf, die gesamte Customer Journey zu optimieren und unterstützt Sie dabei, das Kundenerlebnis ganzheitlich zu verbessern. Dazu gehört die Analyse Ihrer aktuellen Customer Journey mithilfe unseres hauseigenen Analyse-Tools sowie Mystery-Shopping-Ansätzen, um Verbesserungspotenziale zu identifizieren und die physischen, sowie die digitalen Aspekte der Journey nahtlos aufeinander abzustimmen.
Digital Innovation
Joern completed his doctoral dissertation in the field of digital innovation, possessing in-depth expertise in Web3 applications, artificial intelligence, and gamification. He helps organizations integrate innovative digital concepts to make their processes more efficient and future-ready.
Sport and Entertainment
With 15 years of experience in the sports and entertainment industry, including projects at FIFA, continental federations, numerous football clubs and associations, as well as theme parks such as Europa-Park, Joern offers strategic consulting and workshops tailored specifically to the needs of the sports and entertainment sector.